In many ways, insurance companies have become embroiled in a sticky Catch-22 regarding their ability to use, manage and deploy information technology internally.The catch: Carriers have a good shot at becoming proficient at internally managing IT if they devote only the necessary resources and apply the proper approach to making it happen. But they won't commit to either of these until they are certain that success is in the offing.
While that's a dubious approach, it's also an inevitable one. A new study by Cambridge, Mass.-based Forrester Research Inc. provides some new insights into carriers' ongoing dilemma to avoid taking "ownership" of their IT fortunes.
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