The economic climate has changed how insurance companies view technology investments. Indeed, carriers today are planning incremental improvements in business efficiency and IT operations-a strategy that may be appropriate in the near term but is too conservative for the future.The assessment comes from Giga Research based on a recent survey it conducted with insurance CIOs (see "CIOs Getting Down to Business," page 1).

The majority of carriers Giga surveyed are planning to spend most of their IT budgets on existing infrastructure, rather than invest in new initiatives.

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