Indianapolis — Kaplan Compliance Solutions, a provider of services and technology solutions for the insurance and securities industries, announced a complaints tracking mechanism that helps securities broker/dealers follow required procedures once they become aware of a complaint.

The Complaints Module is part of Compliance Management System Generation 2 (CMS G2), Kaplan Compliance Solutions' end-to-end compliance automation solution. The new module is designed to allow timely and accurate reporting of complaints to FINRA to remain compliant with FINRA rule 3070(c) and NYSE rule 351(d).

This solution also is designed to enable broker/dealer firms to initiate and manage complaints all from one interface. Features include the ability to update complaint statuses, group related complaints, and track related complaint documents. The Complaints Alerts feature flags incomplete entries, and ensures that data is reported in a timely manner.

The module also includes reporting capabilities, including reports on complaint activity, disclosure activity, complaint actions due, complaint trends, complaints by products/problems and complaints by representative.

“Broker/dealers are required to follow specific procedures when they become aware of a complaint,” says Zach McCoy, VP, Operations and Business Development at Kaplan Compliance Solutions. “Kaplan’s Complaints Module is a partner in this compliance process, ensuring easy tracking of complaints and timely and accurate filing of reports.”

Source: Kaplan Compliance Solutions

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