Gentlemen:I have read with considerable concern the recent article entitled "Unitrin Direct Taps into the Benefits of a BPO" that appeared as an INSURANCEinsights supplement to the October 2004 issue of Insurance Networking News.

While I applaud your organization's interest in the growing role of outsourcing in providing innovative solutions to serve the insurance industry, that article contains a series of statements that do not reflect the views of the key decision makers at CRAIG/is, Ltd. or UNITRINdirect who managed the relationship between the companies, and it fails to reflect the continuing positive relationship between CRAIG/is, Ltd. and UNITRINdirect.

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