When it comes to customer service, life insurers are succeeding as property/casualty insurers plummet, according to the American Customer Satisfaction Index, a national economic indicator of customer evaluations of the quality of products and services available to household consumers.
The life sector as a whole scored an all-time high of 81 (+1.3 percent). While smaller life insurers lead, despite a 1-percent drop to 81, among the larger companies, New York Life posts the best ACSI score (80). Prudential tied Northwestern Mutual, which suffered a 2-percent drop to 79. The largest life insurer, MetLife, enjoyed a small gain of 1 percent to 78, but remains near the bottom of the industry.
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