San Mateo, Calif. — Marking the first of several core system replacements, Main Street America Group, a Jacksonville, Fla., super regional property/casualty carrier, reports that it has completed deployment of Guidewire’s ClaimCenter for all its lines of business.
Main Street America insures more than 500,000 policyholders along the Eastern Seaboard from Maine to Florida, and writes more than $850 million in direct premiums.
The ClaimCenter project, deployed as planned and on-budget, included 26 integration points to key Main Street America systems: several policy administration systems, check disbursement, statistics engine, accounting systems, the company’s data warehouse and relevant external systems.
“This is a truly significant event for our company,” comments Bill Garvey, an information technology director at Main Street America who oversaw the implementation. “Core systems are crucial to our business and the projects to replace them cannot be underestimated in their complexity.”
The deployment represents the culmination of a three-year phased deployment effort. Like most insurers, Main Street America was using a variety of systems of various ages to meet its claims handling needs. Facing system replacement and internal build challenges in the ensuing years, Main Street America selected Guidewire ClaimCenter as its system of choice in mid-2005. Main Street America has since been focused on its replacement project, methodically deploying ClaimCenter for successive lines of business in 2006 and 2007, with the final line of business moving into production during February 2008.
“The system enhances our compliance with state regulations and our best practices,” says Mike Lancashire, VP, claims, The Main Street America Group. “Its intuitive design allows integration with our vendors, as well as ease in training our new adjusters.”
An end-to-end claims system for property/casualty insurance companies, ClaimCenter’s flexible business rules enable claims organizations to optimize and monitor the claims process. Claims executives can define, enforce and continually refine their preferred claim handling practices. In addition, a modern technology architecture that embodies a 100% Web client and Web services interface enables lower total cost of ownership, says Guidewire.
“We designed ClaimCenter from the ground up to be a complete end-to-end core claims management system capable of replacing a carrier’s legacy claims system,” says John Raguin, Guidewire’s CEO. “Knowing that our system can do this is one thing, but having a carrier experience the reality of it is quite another. Main Street America’s accomplishment is shared and applauded by all of us at Guidewire. We know these projects are challenging; we commend and congratulate them on their success.”
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