* AT ISSUE: Conseco intends to reduce its annual call center and back-office fulfillment costs by shifting some operations to exlService, which is based in India.* BENEFITS: Conseco executives believe they can reduce annual costs by more than $30 million, primarily through lower salaries and overhead. The company also believes the strategy will improve its quality of customer service.
When AI is simply layered on top of policy-centric platforms, batch-based processes, and siloed data models, it inherits their limitations.
Zurich Insurance Group AG has made a sweetened £8 billion ($11 billion) bid to buy Beazley Plc, an offer that's won the tentative approval of the UK insurer's board.
UnitedHealthcare's Flexwork program offers hourly employees affordable health coverage, including dental, vision and virtual care.
Insurers learned that 2025 was about regaining balance and 2026 will be about redefining value for customers with better data, tools and insights.
Digital Insurance spoke with Greg Chandler, executive VP for IT at the insurer, which specializes in workplace benefits, about how the company began implementing AI, how its use of AI has evolved, and what's next.
AI is reshaping how claims are handled, how repairs are performed, and how teams deliver faster and more connected experiences across the auto claims ecosystem.
