When politicking for change, there's likely to be a few stumbles along the way. But an organized approach that includes consistent communication with all parties involved should help you stay on the path to getting business buy-in.That was the message presented by Mike Byam, vice president, e-business and technology at The Hartford, Hartford, Conn., during the "Managing Change" session of the ACORD-LOMA Insurance Systems Forum held in Orlando May 22-24.
"Between the changes and challenges we are seeing in the financial industry, and advances in technology, we are all facing higher demands, pressures and expectations from our customers," Byam told the overflow crowd.
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