Merchants Insurance Group has partnered with Xpertdoc to modernize its document generation process, the company announced today.
The insurer will implement Xpertdoc’s full customer communications management platform and become the first to deploy the vendor’s ISO forms support services. The software enables Merchants Insurance to identify, track, and merge any updates and changes to ISO forms in real-time, according to the companies. Merchants currently uses a combination of both standard and customized ISO forms.
With the move, Merchants also eliminates its previous document generation process that relied heavily on IT for coding and programming templates, delaying turnaround time.
“We chose Xpertdoc because they provided an opportunity to complete the ever-critical ISO form changes without needing to overhaul our current core systems,” said Tom Tempeny, director of IT business services at Merchants, in a statement. “Our document generation process will be significantly streamlined and will allow a business analyst to facilitate ownership over the process instead of relying on IT development resources or third party vendors.”
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