General Manager Amrish Singh on how the company maintains a distinct strategy from the insurance business.
This interview with Amrish Singh, general manager of Metromile Enterprise, was conducted in July 2021. Answers have been edited for clarity.
Digital Insurance: What is Metromile Enterprise, and how is it distinct from the insurance company?
Amrish Singh: Metromile Enterprise is an enterprise software company that offers digital self-service and automation tools for other insurance companies. The team and the business unit that runs this business have no functional relationship and no reporting relationship with the business unit that runs insurance. They're two completely separate companies. Our goal is really to help significantly reduce processing costs and a customer experience for other insurance companies. We are hyper-focused on creating that value for the P&C industry because if the entire industry gets better and their customer experience improves, it's only good for everyone.
Digital Insurance: Where is Metromile Enterprise focusing its efforts?
Amrish Singh: We learned from the technology that it's really valuable and it's creating a significant cost and experience advantage in claims. Companies ask: How do we reduce our claims adjustment costs, and how do we improve our customer experience? We focus on claims technology, because if you think about it from an insurance company perspective, it drives cost reduction, and then also drives growth. It’s the most important value driver for the relationship between the customer and the insurance company itself.
Digital Insurance: What are the offerings in market?
Amrish Singh: The fullest one is a protocol report, which is a digital-first notice of loss solution. The second product is called Detect, which is AI-based fraud detection--a set of data science models that detect fraud and a decision support system that enables the insurance company to view these incoming claims, to learn about whether there's any risk associated with those claims and then take action based on that. The next one is Portal, that’s fairly straightforward. We have Streamline for end-to-end automation.
The fifth product, Replay, is more focused on this emergence of IoT and telematics and sensor data. You're collecting a lot more signal data now than ever before, or you're a home insurance business that has IoT sensors across their home. Replay allows you to collect that sensor data and to visualize that data in real-time in order to understand as a claim happens, how does that correlate with the actual incident that took place?
Digital Insurance: What kinds of companies are your clients?
Amrish Singh: We’ve got Tokio Marine, a large $13 billion insurer in Japan, and we have our technology powering their core claims experiences. And on the other end of the spectrum, there's [Farmers unit] Toggle, an emerging digital entrant backed by a large insurance company. It's this modern insurtech in the modern experiences that customers want. So our technology really can handle the gamut across both ends of the spectrum.
