Information workers raised in an environment of ubiquitous communication and the Internet are giving traditional IT support some challenges, according to GigaOM Pro’s new research.

The results are from an online study of 400 “Millennials” in the U.S., ages 20 through 29 (born after 1982), along with in-depth interviews of Millennials and IT managers at large corporations. Research was conducted by Isurus Market Research and Consulting with analysis by GigaOM Pro. The study was underwritten by Bomgar, a software solution provider.

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