Many consumers in the United States — especially younger ones — are relying more than ever on technology to help with their personal finance needs, including bill payment. And with the rising popularity of mobile devices, people expect to be able to conduct transactions wherever they are.
To serve their increasingly mobile base of customers and remain competitive, insurers are putting technology in place to support mobile billing and ensure that clients receive consistently high-quality customer service through the entire process — from quote to claim — regardless of what channels they use to interact with their carriers.
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