Improving customer service is key for most insurance companies these days. Insurers' TV commercials boast that their customers are not simply numbers or applications but real people who get the absolute best personal service. Insurers want their customers to know that once an application has been signed, they will continue to get the same attention and service as they did before becoming a customer.
If you claim to have great service, you have to perform, and one of the best ways to provide excellent customer service is during the claims process. The faster a knowledgeable adjuster can get in touch with a claimant, the less likely he or she is to end up finding legal counsel. This often means being in the field to service insureds during these stressful times. In this case, adjusters will need to have claims functionality in the field in order to have access to policy information such as coverages, limits and deductibles.
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