Teradata, a division of NCR Corp., Dayton, Ohio, has engineered an insurance-specific component for its Teradata Financial Services Behavior Analysis business intelligence application. The new software will become an integral part of the NCR customer relationship management suite of applications for the insurance industry. Teradata Behavior Analysis provides insurance professionals with tools to analyze and act on customer policy purchasing, claims filing behavior and other customer interactions with the company.BenefitMall.com, a Dallas-based online exchange for small-business employee group benefits, has introduced an online product mall that will feature an array of new products and services to support brokers and their small-business clients. The BenefitMall Marketplace is available at www.benefitmall.com, a Web site designed to support carriers, brokers and small businesses. In response to the numerous requests that BenefitMall.com has received from its national network of more than 15,000 licensed and registered brokers, the company is offering CompLink to its broker force. An Internet-based automated COBRA- and HIPAA-compliance outsourcing provider, CompLink offers products designed to alleviate the burden of administration and liability from the business owner by managing all compliance issues automatically.

Selective Insurance Group, Inc., Branchville, N.J., has implemented two major technology initiatives. The first involves the Selective service center, currently located in Richmond, Va., which is geared to enable licensed individuals to use technology to respond by e-mail, phone and/or fax to customer inquiries about insurance coverage, billing transactions and more. The service center will initially handle small-business accounts from participating Virginia agents. Additional states will roll out this year. The second initiative is Selective's Mobile Claim System (MCS), which can be used by Selective's claim specialists who interact with agents and customers in the field. MCS enables full servicing of a claim on site and in an agent's office. MCS is currently being used in the company's southern region, with rollout to other regions scheduled later this year.

Employers with disability coverage through Cigna IntegratedCare now have a new online service feature that provides customers with 24-hour access to claims information, helping managers to better facilitate staffing needs and answer employee questions. Cigna IntegratedCare, a business within Philadelphia-based Cigna Group Insurance has launched its new Web-based disability claims inquiry system to several large clients and is now offering the system nationally to all new large short-term and long-term disability customers.

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