New York Life Insurance Co.’s Tampa direct marketing business has been named “Innovator of the Year” for 2011 by Verint Systems Inc. The direct marketing business uses Verint’s Impact 360 Workforce Optimization Software.
Designed to recognize workforce optimization professionals, the Verint Systems award profiles new approaches and associated results tied to how organizations approach customer-service operations that advance their businesses, personnel and the customer experiences they deliver, says Verint.
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