New York Life Insurance Co.’s Tampa direct marketing business has been named “Innovator of the Year” for 2011 by Verint Systems Inc. The direct marketing business uses Verint’s Impact 360 Workforce Optimization Software.

Designed to recognize workforce optimization professionals, the Verint Systems award profiles new approaches and associated results tied to how organizations approach customer-service operations that advance their businesses, personnel and the customer experiences they deliver, says Verint.

Register or login for access to this item and much more

All Digital Insurance content is archived after seven days.

Community members receive:
  • All recent and archived articles
  • Conference offers and updates
  • A full menu of enewsletter options
  • Web seminars, white papers, ebooks

Don't have an account? Register for Free Unlimited Access