While the insurance industry was an early adopter of mobile technology for basic communication functions, it has lagged in developing and implementing internal and customer-facing applications.

Strategy Meets Action's most recent report, “The Mobile Technology Universe: Current Usage and Future Opportunities for Insurers,” finds that a mere 15 percent of insurers utilize custom mobile apps for employees (captive agents, adjusters, etc.) and 13 percent offer apps for business partners, such as independent agents and third-party adjusters.

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