Outsouring isn't "news" to the insurance industry. Insurers have been using outsourcers for years for IT projects, such as application maintenance or development to help with legacy problems, small-scale business processes (such as using third-party administrators for claims processing or accounting) and out-tasking small parts but not an entire business process.However, the bulk of insurance outsourcing has tended to be within the IT outsourcing domain. Driven by aging legacy systems and limited resources (time, budget and staffing), insurers have turned to external services providers to help with a wide variety of IT initiatives, including infrastructure, networking, and application development and maintenance.
Business process outsouring, by contrast, historically has been limited-due to the continual control that insurers have wanted to maintain over business processes, especially those that are mission-critical or directly related to customer service. Some early deals focused on horizontal areas, such as accounting, payroll or imaging/document management. These areas did not require insurance expertise and therefore were often performed by horizontal services providers.
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