Wakefield, Mass. — Panviva, a provider of business process guidance (BPG) systems for the health insurance industry, announced the opening of an office in Wakefield, Mass. There, the company will offer support for its health insurance customer base.
"Because our projects are low-cost and low-risk, our client and prospect base in the United States is growing substantially," says David Frenkel, CEO of Panviva. "We not only generate rapid and significant savings in call center operating costs, but our solutions deliver three to six month payback periods that make them self-funding."
Panviva's BPG system, SupportPoint, is like a GPS for a desktop computer, guiding customer service representatives (CSRs) step-by-step through procedures, policies and product information in real time, the company says. SupportPoint is designed to work seamlessly with the applications on a CSR's desktop, recognizing where the CSR is in a process and providing guidance relevant to their role and context.
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