Perception Gap: Executives Disagree On IT Results

Asignificant difference in opinion exists between IT and business executives about how well technology projects meet expectations for being on time and on budget-and for delivering promised results. This is a conclusion of a recent survey of 148 senior insurance executives from 122 life, health and property/casualty companies, conducted by Robert E. Nolan Co., Simsbury, Conn.Nearly all the study participants agree that technology is critical to achieving a competitive advantage, but their current systems are not doing enough to help them. Overall, executives believe that system vendors do not adequately understand the insurance business.