Blue Bell, Pa. - The PMA Insurance Group, a property casualty insurer specializing in workers' compensation, is achieving high levels of client satisfaction with its services, according to the results of a recent survey.According to the survey of its clients conducted by an independent opinion research consultant, 95% of clients responded that PMA has exceeded, fully met, or generally met their service expectations.
In fourteen service categories that respondents were asked to evaluate PMA's performance, PMA scored an "excellent/good" rating of 90% or higher, including the following categories:
- Ease of Doing Business with PMA
- Ease of Reporting Claims to PMA
- Quality of Local Service
- Treatment of Claimants
- Overall Claims Management
- Understanding Your Business
- Timeliness of Claims Processing & Payment
According to James P. Murphy, Ph.D., of J.P. Murphy & Co., the research firm that conducted the survey, "We have measured client satisfaction in diverse business settings, including many studies on property/casualty and life/health insurance services for both regional and national employers. It is rare to encounter the high scores and enthusiastic endorsement of both contact staff and service delivery solutions that were seen in the 2005 survey of nearly 500 PMA Insurance Group clients."
In the survey, respondents provided insights into the specific services that are most valued by them. They responded that capabilities that alleviate the administration of workers' compensation insurance process--including ease of reporting losses, timely claims processing and responsiveness to requests are of greatest importance.
Source: The PMA Insurance Group
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