When PeopleSoft Inc. launched PeopleSoft 8 Customer Relationship Management in June, Rob Johnson, research director at Boston-based AMR Research Inc., called the product PeopleSoft's finest development effort to date.PeopleSoft executives touted what they claim as an industry "first," including "pure Internet architecture, embedded analytics and seamless integration of enterprise data and business processes."

But in the ever-changing world of software development, sitting on one's laurels is the equivalent of a death sentence.

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