Survey sees increasing numbers of agents and brokers leveraging real-time technology tools to handle policy rating and sales, manage customer inquiries, and deliver service.

According to a poll of 3,200 agency staff members, more than half of agency management system users tap a real-time tool to start an inquiry or service transaction. In addition, the survey found that 43% of agents are rating personal lines in real time through an agency management system or comparative rater.

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