Seattle -  Safeco has launched online technology that enables independent agents to make instant changes to clients' commercial auto policies. The real-time capability cuts a one-week process into a two-minute drill--saving agencies time and enhancing their customer-service experience.Safeco agencies in 10 states have received access to Safeco's enhanced policy change tool. The rest of the company's more than 9,000 independent agent partners will receive access during rolling state launches that run through November 9. All agencies can use Safeco's single intake system for commercial endorsements, a simple policy change Web form introduced this spring that eliminates agents' need to call, mail or fax.

"Our real-time policy change tool for commercial auto helps agents deliver results on the spot," says Bill Miele, vice president of Safeco Risk Services. "We've introduced a once-and-done transaction for agents, allowing them to provide better customer service while increasing operational efficiencies."

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