To many insurance carriers, back-end processing of small-business insurance through accurate underwriting has long been a source of frustration.On the front end, providing thorough servicing for demanding business policy owners can represent another challenge. In the middle, furnishing independent agents with automated tools to build small-business volume has seen its share of tribulations.
From front to back and all points in between, thriving within the small to mid-size business insurance space is not unlike confronting a three-headed monster. In response, Seattle-based Safeco Corp. has unveiled a three-tiered solution, dubbed ESP.
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