The Web-based portal was created to enable client adjusters to access and approve pending claims authorizations; to search and analyze historical data; and to view and generate periodic reports in order to more closely manage the business, ScripNet says.
With SNAP, claims adjusters have the ability to see pending authorizations online in real time, and have the option to make an immediate determination and online notation themselves, and/or initiate an online chat session with the help desk to discuss the issue, or instead, continue to use the e-mail adjudication process on a case-by-case and minute-by-minute basis, the company adds.
ScripNet says SNAP supports a full complement of search parameters, including: search for prior authorizations by adjuster, by claim, social security number, injured worker name, address and date of birth. Claims data automatically filters by client, group, employer and, if required, adjuster, says ScripNet, adding that prior authorizations also can be filtered to look at recent, pending and expired statuses.
SNAP was created with extensive standard online reports, as well as online reports that clients can view and define themselves or request, and reports and data can be saved to PDF and Excel documents, or downloaded.
