Haven Life Insurance Agency, LLC, The John Hancock Vitality Program and USAA have been singled out for the innovative use of IT and technology to improve the services they provide their customers. All three insurers were the recipients last month of Strategy Meets Action’s 2015 Innovation in Action Award. 

Each year SMA, an insurance advisory firm, presents the award to insurers that have made use of technology to transform their services and deliver game-changing business capabilities and customer solutions. The winners were chosen by SMA’s partners and the awards were presented at the advisory group’s annual summit held in Boston on Sept. 21.

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