GLOBAL CASE MANAGEMENT
Chordiant Software Inc., a Cupertino, Calif.-based provider of customer experience software and services, has released a new generation of case management capabilities for the global enterprise.
Chordiant ECM is designed to provide a central mechanism for tracking hundreds of millions of customer cases, work items and historical interactions across multiple lines of business, product groups and applications, including existing non-Chordiant applications. It also determines and initiates the business steps that need to be followed to fulfill each service event. Chordiant ECM gives customer-facing personnel a full, historical view of the customer and ensures that the appropriate next steps are taken to deliver a seamless, complete and appropriate customer experience every time.
OUT-OF-SEQUENCE RETROACTIVE BILLING SYSTEM
Ravello Solutions, an Atlanta-based insurance software provider, announced the release of Ravello Billing. Built on a modern, flexible, standards-based architecture, Ravello Billing is an extension of Ravello Policy and Claims. While the system can be purchased and implemented as a standalone, the billing process is integrated into the Ravello Policy and Claims modules to ensure that all policy lifecycle and billing events are tracked and logged.
The system can handle Out-of-Sequence Retroactive Billing, which enables insurers to collect earned premium. This assures that all earned premium is billed and collected, preventing insurance companies from having to report earned and uncollected premium to regulators, according to Ravello.
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