Bottomline Technologies, Portsmouth, N.H., a provider of collaborative payment, invoice and document automation solutions, announced that it has successfully completed the SAS 70 Type I audit for its SaaS solution, Legal eXchange. The audit represents an independent, third-party expert validation of the internal and external controls Bottomline has established to operate its legal spend management solution.

Developed by the American Institute of Certified Public Accountants, and recognized internationally, the SAS 70 auditor's report is intended to be a comprehensive evaluation of the business processes surrounding the hosting and processing of data. As part of the evaluation of Legal eXchange, mission-critical processes including software change management, customer support, and logical and physical security were each shown to have operational integrity as the result of documented, repeatable procedures that ensure consistent and reliable performance. Now a SAS 70-audited solution, Legal eXchange also is hosted in a SAS 70-audited data center, providing users with a further measure of data assurance.

"Within the legal spend management market, we believe that insurers and in-house corporate legal departments should expect operational and data safeguards that extend beyond the confines of the data center, which is why we decided to undertake a SAS 70 audit of Legal eXchange," says Tom Gaillard, SVP and GM of Bottomline Technologies. "Our successful completion of this audit further demonstrates Bottomline's singular commitment to providing our clients with the rigorous operational controls today's complex business environment demands."


Perceptive Software has released ImageNow 6.2, the latest version of the company's flagship document management, imaging and workflow software suite.

ImageNow is designed to simplify business processes within insurance organizations by creating context for documents across the enterprise, with new features that improve usability, enhance integration, add scalability, and increase the business value of the solution and return on investment, the company says.

Key enhancements in ImageNow 6.2 include new view functionality, enhanced support for Microsoft Office, improved Web-based document capture, task-based workflow, enhanced output support, automatic form recognition, enhanced non-programmatic integration with existing applications and enhanced Web services integration capabilities.


Wilmington, Del.-based Aline has released an enterprise risk management (ERM) solution that is targeted to meet the increasing demands for transparency and oversight from boards of directors, regulators and rating agencies.

The Fastrack ERM solution includes a "common practices" risk library, risk management methodology, Aline enabling technology and mentoring services. Fastrack promises transformation of an organization's risk management process to a repeatable level based on the Open Compliance & Ethics Group (OCEG) Risk Maturity Model in less than four weeks, while establishing the foundation for ongoing improvements, the company says.

Aline, also maker of a GRC platform, positions the ERM solution within its new strategic suite. At the heart of all of the company's solutions is Aline Framework, a unified enterprise map that aligns all of the siloed information about people, processes, systems and more in a single repository. This provides full visibility and sophisticated analyses in real time, the company says.

"Aline ERM was developed in order to harness a company's existing risk management efforts, and transform them into a reliable and consistent process that is also fully integrated and holistic, as well as visible and verifiable," says Roland Mosimann, CEO of Aline.


Informative Graphics Corp., a Scottsdale, Ariz.-based provider of viewing, annotation and redaction technology, released its latest Brava software suite for multi-format viewing, annotation and secure content delivery. Brava provides a simple, unified viewing and annotation interface for all formats, making review processes and workflows easy. New features include enhanced redaction capabilities that, combined with existing features like Visual Rights, offer persistent file security.

Additional capabilities include the ability to intelligently redact privacy information, verify or review redactions before finalizing them for final distribution and perform 'peek through' redaction, in which a large area (e.g., a page) is redacted with only a small area remaining unredacted. Redacted files can be output to TIFF, PDF or Informative Graphics' secure Content Sealed Format (CSF) such as Visual Rights. Visual Rights allow users to add additional file security, such as password protection and expiration date, as well as restrictions for print, copy, markup and other features. These capabilities help organizations achieve regulatory compliance, and reduce liability by making it easier to protect privacy information and confidential content, the company says.

The suite is available for the desktop or as an enterprisewide, browser-based deployment.


Wakefield, Mass.-based Panviva, a provider of business process guidance (BPG) systems to the health insurance industry, has upgraded its BPG offering, SupportPoint.

SupportPoint 7.0 is designed to guide customer service representatives swiftly and accurately through customer interactions in real time to improve efficiency, reduce errors and reduce the reliance on training, the company says.

New features of SupportPoint 7.0 include a more intuitive redesigned author interface that significantly reduces the time and effort needed to create content, and enhanced role management capabilities that makes it easier to manage permissions, Panviva says.

The upgrade also includes a redesigned report manager with more customizable report formats, and a new satellite server that enables remote locations, such as offshore contact centers, to set up their own local server with content replicated from the main central server for faster local access, especially in locations with limited network or bandwidth access.


Huntsville, Ala.-based Cabinet NG Inc., a provider of automated document management and workflow solutions for small enterprises, unveiled CNG-ONLINE, a Software-as-a-Service (SaaS) offering.

The hosted solution delivers the benefits of comprehensive document management without requiring a large upfront investment or in-house IT expertise, the company says.

CNG-ONLINE descends from CNG-SAFE, the company's shared access filing environment product.

CNG-ONLINE's base configuration is available for as few as a single user, and includes a repository, two filing cabinets, 5 GB storage, backup, training, up to 10 document naming templates and user rights assignments.


Milan, Italy-based Neptuny, a provider of performance optimization solutions for IT, has released version 3.0 of Caplan, its capacity management solution for large data centers and networks.

Among the newest features is the ability to manage data center consolidation initiatives. The product enables IT managers to safely perform consolidation and virtualization initiatives. It allows them to identify systems to consolidate, simulate both physical consolidation and virtualization scenarios and evaluate how to reduce risks involved in overloading the virtualized infrastructure.

Caplan 3.0 supports several virtualization technologies (including those provided by VMware Inc. and other major UNIX vendors), thus keeping the promise to provide capacity management for heterogeneous data centers, to gather performance data from wide range of management platforms and to integrate other IT service management tools.

(c) 2009 Insurance Networking News and SourceMedia, Inc. All Rights Reserved.

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