Reconciling and processing list bill payments is expensive and time-consuming for group insurers. Group e-billing systems enable carriers to present list bills to customers via the Web. By presenting this information to customers online, instead of on paper, and by giving customers the ability to sort, analyze and adjust bills themselves, carriers can eliminate unnecessary work, expense and frustration-for themselves and their customers. As a result, Boston-based Celent Communications predicts e-billing will shortly become a competitive requirement for group and workers' compensation insurers. Most carriers surveyed by Celent anticipate that a 15% to 20% customer adoption of group e-billing will yield a positive return on investment.
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