Stamford, Conn. — Healthcare providers continue to point to increasing administrative and technology costs and decreased insurance payments as the raison d'être for challenges being faced in providing better patient care. Such are the results of a survey of more than 420 healthcare providers across the United States conducted recently by IVANS Inc., Stamford, Conn., which provides fully managed network, electronic data interchange (EDI) and agency-company interface solutions to help insurers and healthcare organizations solve complex business issues.

Increasing the quality of care and improving patient satisfaction are two of their top three most pressing business issues, healthcare providers said. Yet, dealing with decreased payments from Medicare and insurers was cited as their biggest concern. Nearly half of providers surveyed generate more than 50% of their revenue from Medicare, so reductions in payments can have a dramatic effect on their organizations, notes the survey. And, as the baby boomer generation retires and the demand for medical services increases, the operational and administrative challenges of servicing this larger population of patients is expected to worsen this divide.

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