New research from Information Services Group, a technology services company, has found that of 109 insurance companies, 56 percent outsourced in 2013.
The "2014 Momentum Market Trends & Insights Vertical Report" includes detailed data and insights on outsourcing activity among the world's 2,000 largest public companies in 27 vertical industries. There were equal amounts of volatility (double-digit annual contract value swings in 11 of the 27 industries) and stability (12 of the 27 industries saw ACV changes of 5 percent or less) in outsourcing activity in the last year. Spending was subdued in most verticals as clients took advantage of intense service provider competition and cheaper cloud computing and X-as-a-Service (e.g. Software-as-a-Service, Infrastructure-as-a-Service, Business Process-as-a-Service, etc.) offerings to reduce their service delivery costs, ISG said.
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