Results of a recent survey show that half (57%) of the respondents—IT executives from a variety of industries, including insurance—believe that their IT systems, processes and services still do not deliver the value expected by the business.

The global study from Axios Systems was conducted in June and July 2009, and reveals that 64% of respondents are unable to provide business and IT executives with real-time quantifiable metrics demonstrating the value of IT services and assets. Despite large investments in IT, Axios says, it appears organizations still lack the systems, processes and best practice approaches (e.g. ITIL) for IT management that would help overcome these challenges. As budgets come under close scrutiny, more than one-third (39%) of IT professionals claimed that business decision makers still do not understand the value IT brings to the business.

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