Waltham, Mass. - Effective procedures are critical to business success. That's the finding from nearly 700 U.S. business professionals recently surveyed by Information Mapping Inc. (IMI).Findings show 90% of those surveyed report that documented procedures are either 'extremely important' or 'very important' in meeting their company's objectives. The results also show, for those surveyed:

The respondents represent a diverse group comprising professionals from finance, government, insurance, telecommunications, health care, high tech, and biotech. Of the participating companies, 63% have 1,000 employees or more, and more than 68% of those surveyed are professional or managerial level. Key areas within their job functions include training, documentation, information technology, human resources, general management, and operations. According to Deborah Kenny, IMI's vice president and general manager of Learning Solutions, "Clear procedures can keep your organization running smoothly; ineffective procedures can cause real problems, risks, and inefficiencies."

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