Baby boomers are retiring at a dizzying pace - approximately one every 10 minutes-and since this group makes up a large part of the insurance workforce, many recent discussions and articles have tried to tackle the "graying of the insurance industry." With this in mind, it seems there may very well be a changing of the guard looming for insurance. A new breed of employee is coming of age with fresh ideas about the world of work, a background in social networking as collaboration, and an innate understanding of how technology can reshape processes and make lives easier. This new generation, Generation Y, is poised to change the face of insurance in the next few years. How will insurance companies respond?
A SERIOUS PROBLEM
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