In two recent reports, Celent breaks down the claims vendor space and claims fraud. In the report “Claims System Vendors: North American P&C Insurance 2013.” Celent evaluates dozens of claims system vendors and their offerings, noting that “in the past 10 years, nearly every core claims solution has migrated to a modern .NET or JEE framework—or was built from the group up on one or the other.”
A homogenization has also marked the market, as nearly all solutions are noted as offering the 14 basic kinds of functionality, as well as many of the 11 kinds of advanced and additional functionalities—e.g. advanced rules capabilities; work flow capabilities such as a graphic design environment with automated background code generation; automated scores for potential fraud, subrogation and salvage; and portals for claimant, producers and supply chain partners.
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