The Hartford Financial Services Group Inc. has been recognized for call center operation customer satisfaction excellence for a sixth consecutive year under the J.D. Power and Associates Call Center Certification Program. J.D. Power says the program distinction acknowledges a strong commitment by The Hartford’s call center operations to provide “An Outstanding Customer Service Experience.”
To become certified, The Hartford’s call center operations successfully passed a detailed audit of more than 100 practices, which encompass the call center’s customer satisfaction measurement and analysis strategies, recruiting, training, employee incentives, quality assurance capabilities, and management roles and responsibilities, J.D. Power says.
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