Boston – Until recent years, insurance carriers were not known for their desire to aspire—in a “be like Mike” fashion—to being a best practice industry model. Carriers, prone to keeping their noses to the grindstone and fearful of giving away competitive advantage, tended to their own technologies and business processes. Much to the disdain of technology solution providers hoping to share the limelight when their systems worked properly, carriers were hesitant to share details of how they achieved success.
Luckily, a number of programs have surfaced recently that illustrate a change in this course, namely, carriers’ willingness to be a shining example to their peers.
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