Carriers are taking steps to modernize their claims processing systems and better integrate technologies with existing systems.
Claims processing systems come in many different flavors, each catering to a different segment of the insurance industry. But they all have one thing in common: they represent huge opportunities for cost savings, customer satisfaction and business process efficiency. The challenge is that many of these systems still reside on legacy systems, and still rely on paper-based processes requiring human intervention—a source of often-costly errors and inefficiencies in day-to-day processing.
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