The following is a list of components in the Virtual Insurance Community for property/casualty lines of insurance:* Web portals link VIC to the end customer/consumers (B2C), agency/broker sales force (B2B) and carrier employees (B2E) via the Internet, and are used to provide access to many areas of the business value chain, including quoting, binding servicing, payment and claims.

* Front Office components enable VIC to manage the customer relationship, support all distribution channels and includes call center, customer relationship management (CRM) and sales force automation technologies.

* Core Insurance components support industry-specific functionality such as rating, underwriting, policy administration and claims management. VIC supports product lines for both personal and commercial property/casualty carriers.

* Back Office components support the financial and human resources processes and statutory reporting.

* Application Hosting provides application and infrastructure support to manage the technology environment, and provide operational support for key components.

* Process Improvement provides a redesign of internal business processes to capitalize on the efficiencies of the VIC technology.

Source: PricewaterhouseCoopers LLP

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