With the dawn of day two at IASA 2009, Thunderhead, a specialist in document automation and multi-channel communications solutions, and Guidewire Software, a provider of policy administration, billing and claims solutions, announced their partnership designed to help property/casualty insurers improve customer service and drive cost efficiency.

According to the companies, Thunderhead NOW provides Guidewire clients with a robust, integrated platform that can be used across the enterprise for multiple communications purposes, including ad-hoc correspondence, interactive on-demand applications, or high-volume batch delivery. This partnership, they say, will enable insurers to more efficiently create, manage and deliver timely, accurate, personalized customer communications that are integral to their policy, billing and claims processes.

“This Guidewire and Thunderhead alliance will empower P&C insurers to strengthen relationships with their clients and distribution channel partners,” says Priscilla Hung, VP alliances and corporate development for Guidewire. “Insurance companies can gain the benefits of multi-channel customer communications, seamlessly integrated with flexible core systems.”

In addition, Thunderhead says its NOW platform helps P&C insurance carriers reduce print, postage and fulfillment costs by enabling multi-channel delivery of customer communications. By enabling insurers to employ electronic channels for customer communications, such as e-mail, fax, Web, SMS and RSS feeds, Thunderhead NOW helps insurers reduce their dependence on traditional printed documents and correspondence.

“Thunderhead and Guidewire are both key strategic partners for us,” says Keith Sievers, CIO of Unitrin Specialty Services. “We are glad to see them working together.”

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