Top technology initiatives for workers’ compensation insurers include agent portal, business intelligence, and core claims and policy administration implementations, according to a new report on the sector from Novarica, titled “Business and Technology Trends: Workers’ Compensation.” Whereas other areas of the enterprise are seeing some investments in enhancements, the report points to these technology initiatives as a competitive necessity.
Novarica went on to detail workers’ comp insurer needs, saying, agent portals continue to be viewed as key elements of acquiring and retaining customers, requiring user-friendly functionality for quoting and new business submissions as well as access to loss run reporting/analysis and support services.
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