Hartford, Conn.-based Travelers Property Casualty Corp. is implementing Web-based medical billing and reporting for its workers' compensation business. This connectivity, enabled by services from P2P Link LLC, Farmington, Conn., will enable Travelers claim adjusters and nurses, employers, injured workers and now medical providers to be linked electronically. Travelers uses technology to offer initial claim reporting, an electronic claim reporting kit and an injured worker Web site at www.mywcinfo.com. The company has established a centralized system, called TRAVCOMP, which streamlines the movement of appropriate information, making it more accessible to all participants.
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When a new claim enters the system, a race against time begins.
June 18
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Investments in hyper-personalization, AI targeting, digital transformation and marketing are taking precedence over customer expectations, the credit bureau finds in its latest study.
June 18 -
AI is not a one-size-fits-all solution to the insurance industry's problems, and many are finding a need for nuance in how they deploy the technology.
June 17 -
Emirates Airline is offering travel insurance that includes medical coverage for war-related incidents and extended-stay support during disruptions, another example of how Gulf carriers are trying to reboot their businesses now that a US-Iran peace deal is on the table.
June 17 -
Carriers that deliver communication quality, clarity of instructions, compassion from staff, and a single dependable point of contact were remembered and chosen again.
June 17
Empathy -
Insurers can break the cycle by expanding their use of global talent, strengthening compliance training and treating administrative support as a strategic capability vs. a back-office expense.
June 16
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