Travelers Sees Increase in Mobile Claims

After a comprehensive analysis of its claims data, Travelers has discovered a substantial increase in the number of claims filed via mobile devices during the past 16 months.

In reviewing claims data comparing the first four months of 2010 versus the same time period in 2011, the number of claims filed via mobile devices more than tripled. As part of the claim study, Travelers found that 70% of claims filed through mobile devices related to personal auto insurance, 28% were personal insurance property claims and the remaining two percent were business insurance property claims (.5%) and business insurance auto claims (1.5%).

“Our claims analysis reveals that at the time of an auto accident, it is convenient for individuals to report the claim through their mobile device so they can quickly begin the process of getting their car back to the condition it was in before the accident took place,” says Jay Gauthier, VP, Travelers Personal Insurance Marketing.

Capitalizing on the trend of increased usage of mobile devices to report claims, Travelers developed its “Auto Accident Help” mobile application for Android devices. The app, which was made available to iPhone and BlackBerry smartphone users in 2010, enables Android users to create an accident report and report claims.

“The faster our customers report claims to Travelers, the faster we can help them,” says Gauthier. “That's why we continue to develop technologies that make it easy for our customers to communicate with us in the way that's most convenient to them, whether online, over the phone, or through their mobile devices, 24 hours a day, seven days a week."

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Data and information management Claims Analytics
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