Tufts Health Plan Expands Partnership with Benefitfocus

Tufts Health Plan has expanded its use of the Benefitfocus platform, offering online billing to its large group, small group and individual customers. Benefitfocus says it has provided Tufts Health Plan with online enrollment technology for its small and large group markets since 2007.

With this expanded agreement, Tufts Health Plan’s fully insured groups use the Benefitfocus Platform to view, pay and adjust bills online, says Benefitfocus, adding that self-funded, Administrative Services Only (ASO) groups manage administrative fees on the platform. By providing Benefitfocus technology for both enrollment and billing, Tufts Health Plan offers its customers a consistent, user-friendly interface across all business processes, from open enrollment and HR reporting to invoice payment and reconciliation, the company says.

In addition, Benefitfocus says the platform’s electronic invoice presentment and payment technology allows Tufts Health Plan to:

• Provide an online portal for customers to view and pay bills

• Offer a variety of payment options, including recurring AutoPay

• View and approve invoice adjustment requests

• Offer list billing to fully insured and ASO groups and accept binder payments for individual customers

• Track payment status online

The platform also allows Tufts Health Plan to integrate enrollment and billing data, enabling customers to adjust bills online, in real time, to reflect their most recent enrollment data, including off-cycle membership changes, the company says.