San Mateo, Calif. - The P&C companies of Unitrin, Inc., a Chicago-based $3 billion financial services company, will transition from less flexible mainframe and client/server claims systems to Guidewire’s ClaimCenter, the companies report.

Kemper, Unitrin Direct and Unitrin Specialty expect the new technology to improve their end-to-end claims adjusting processes, reduce claims costs and enhance customer service.

“In Guidewire we found the ideal strategic partner for our business transformation,” said Shawn Crawford, vice president, Unitrin Services Company. “ClaimCenter handily met our business and technical requirements and will enable us to best leverage our in-house expertise and readily make system changes for the benefit of our internal users and our policyholders.”

ClaimCenter is a 100% Web-based, claims management system designed to handle their entire claims volume of 700-800 claims per day. Sharing a common claims platform across the organization brings substantial operational benefits including better data comparison capabilities for improved operational visibility and the ability to create and share “application-based” claims best practices across their organizations, reports Guidewire.

The single claims platform approach is also designed to ease Unitrin’s IT resource load and allow for a high degree of acquisition flexibility through ClaimCenter’s integration-ready interface or the ability to transition the acquired company to ClaimCenter. The first project release is scheduled to encompasses claim intake in 2009.


Source: Guidewire

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