Jumping up 20 spots, with a rating 13 percentage points higher than in 2012, USAA’s insurance business took the top spot in this year’s Temkin Customer Service Ratings.

Last year, the insurer received a score of 63 percent and, while it was the top-ranked insurer, it placed 20 overall. State Farm was close on USAA’s heels in 2012, receiving a score of 62 percent and ranking 25, but the insurer dropped to 36 for this year’s rankings, despite maintaining its score of 62.

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