As the primary point of accountability for information technology assets throughout the insurance enterprise, the care and maintenance of an IT asset management (ITAM) program is an inherent part of the IT executive's job.

Historically, the use of integrated software solutions and processes that track the procurement, deployment and lifecycle of hardware and software assets has made IT asset management, well, manageable. But a changing landscape teeming with mobile handhelds of all sizes and types is making that management difficult. Indeed, recent statistics (see "By the Numbers" on page 10) buttress the fact that mobile technologies, including smartphones, tablets, notebook computers and PDAs, and their attendant storage devices, such as USB drives or SD cards, have come to represent a challenge to asset managers that insurers cannot afford to ignore.

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