A major strategy within the property/casualty insurance industry is entering new distribution channels using the Web and other technologies. To facilitate this strategy, the underlying business functionality that supported the expansion into new distribution channels was primarily based on systems that are on average more than 25 years old-augmented with newer technologies, such as expert underwriting engines.These back-end systems are inherently front-end technology "neutral" and have successfully been front-ended by J2EE and .NET frameworks. While most of these efforts have been successful in meeting the initial goal for entering new markets, these efforts also have uncovered-and in some cases intensified-the inherent legacy problem.

How nimble?

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