Westfield Insurance, a provider of personal, commercial and surety insurance, has deployed Guidewire ClaimCenter for claims management; EY, a Guidewire PartnerConnect Alliance member, worked with Westfield to implement the system.
Westfield selected ClaimCenter as part of a transformation effort focused on organizational customer and analytical capabilities. The insurer sought a platform that could help increase flexibility, operational efficiency and effectiveness and scale with business growth. Westfield also installed new document distribution and management systems and upgraded its analytics capabilities.
ClaimCenter is intended to enable consolidation and standardization its claims handling systems, increase customer and analytical capabilities and operational efficiencies; integrate with third-party systems; and be easily upgradable to satisfy customers’ changing expectations and offer positive customer experiences, Westfield said.
“We’re already seeing the early benefits of our ClaimCenter implementation,” said Steve Brown, program manager, Westfield Insurance. “Standard property claims are being completed and paid within the day, versus the several days it previously took. We’re looking forward to providing our customers with even better service as we continue to realize faster claims cycle times with ClaimCenter.”
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