Despite many experts and carriers foreseeing a flattening of IT spending by insurers in 2009, property/casualty carriers continue to seek new ways to creatively deliver solutions to their customers. This is the message from Fiserv Insurance Solutions, West Des Moines, Iowa, which, in July 2008, surveyed IT leaders at P&C carriers in the United States.

The goal of the survey was to discover industry trends for 2008 and early 2009. Nineteen questions - grouped to uncover business priorities, appetite for newer technology, direction the IT department is evolving toward and demographic information - were asked to track insurers' interests, and to gauge the strategic direction of the industry.

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